30-Day Money-Back Guarantee
If your membership doesn’t deliver the value you expected, you’re fully protected.
Overview
We stand behind every Access Pass membership. Your satisfaction is important to us, and we want every member to feel confident and supported when joining the program.
That’s why every membership comes with a simple, fair, no-risk 30-day money-back guarantee.
What the Guarantee Covers
You may request a full refund within 30 days of purchase if:
You have not redeemed any reward certificate included in your membership.
You have not used any travel incentives, hotel rewards, dining credits, cruise savings, or bonus rewards.
You feel the membership did not meet your expectations or did not provide the value promised.
You purchased the membership personally (the guarantee does not apply to gifted or transferred memberships).
What the Guarantee Does Not Cover
To keep the program fair for all members, refunds cannot be issued if:
Any reward certificate was redeemed, claimed, or activated.
You used member-only benefits or accessed restricted categories tied to redemption.
The request is submitted after 30 days from the purchase date.
You violated program terms or attempted misuse of the reward system.
How to Request a Refund
Refund requests are easy — simply contact our support team with your order details:
📩 support@accessportal.com
Subject: “Refund Request – 30-Day Guarantee”
Please include:
Your full name
Order number
Date of purchase
The reason for your request (optional)
A support specialist will review your request and respond within 6–12 hours.
How Refunds Are Processed
Approved refunds are issued to the original payment method.
Processing typically takes 3–5 business days, depending on your bank.
Once processed, your membership access will be deactivated.
Our Commitment to You
Our guarantee exists so you can explore the program with complete peace of mind.
If the membership isn’t right for you — for any reason — we’ll make it right.