Important Overview

Your Access Pass membership provides entry to a variety of reward categories including hotel stays, resort incentives, dining rewards, cruise perks, and more.

To maintain fairness, prevent misuse, and protect the value of the program for all members, the following guidelines and restrictions apply to all reward redemptions.

Eligibility Requirements

To redeem rewards, members must:

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  Hold an active Access Pass membership.
  
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  Redeem rewards through the official redemption links provided in their dashboard.
  
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  Use rewards exactly as stated on each certificate (destination rules, date rules, occupancy rules, etc.).
  
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  Provide accurate personal information when redeeming.
  

General Redemption Rules

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  Reward certificates must be redeemed before the expiration date listed on the certificate.
  
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  Most rewards require the member to pay taxes, booking fees, and government charges, where applicable.
  
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  Rewards cannot be combined with other promotions unless specifically allowed.
  
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  Certificates cannot be resold, transferred, gifted, or shared outside your household.
  
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  Redemptions must follow the instructions inside each reward category.
  

Travel Rewards (Flights, Hotels, Resorts)

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  Blackout dates may apply during holidays, peak seasons, and special events.
  
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  Availability varies depending on destination and travel period.
  
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  Some resort incentives require minimum stay commitments.
  
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  Taxes and resort fees, if applicable, are the member’s responsibility.
  

Cruise Rewards

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  Members are responsible for taxes, port fees, gratuities, and government charges.
  
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  Cruise lines may impose age, health, or identification requirements.
  
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  Upgrades are optional and paid directly to the cruise operator.
  

Dining & Entertainment Rewards

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  Reservations may be required.
  
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  Some certificates must be used in a single visit.
  
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  Alcohol, gratuity, and service charges may not be included unless stated.
  

Prohibited Uses

To protect the program, the following actions are not allowed:

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  Redeeming certificates for resale or commercial use.
  
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  Attempting to claim rewards multiple times.
  
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  Using false, misleading, or incomplete information during redemption.
  
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  Abusing the membership in a way that violates program fairness.
  

Any violations may result in suspension or termination of membership access.

Support for Redemption Issues

If you need help redeeming a reward or encounter an issue:

📩 members@accessportal.com

Subject: “Redemption Assistance”

Include your:

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  Name
  
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  Membership level
  
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  Certificate number (if applicable)
  
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  Screenshot or details of the issue
  

Support responds within 6–12 hours.

Important Note

AccessPortal does not issue or manage the rewards themselves.

We provide the membership access portal only.

All certificates are fulfilled exclusively through our authorized third-party providers.

This ensures transparency, accuracy, and a secure redemption process for all members.